Questions About Requesting and Riding
Q. How long does it take for a taxi to arrive?
It depends on the area and time of day, but in urban Japan a car from GO (a taxi-hailing app that dispatches licensed taxis) typically arrives within 3 to 10 minutes. Use AI Reservation and you can lock in a pickup for a specific time.
Q. What is the fixed upfront fare?
It is an option that locks in your fare before you board. Congestion and detours cannot change the price, which makes budgeting painless. The app shows both the metered fare and the upfront fare, so you can compare before choosing.
Q. What is AI Reservation?
A feature that uses demand forecasting to arrange your pickup at the optimal moment. It secures a taxi more reliably than a standard on-demand request, can be booked from the day before, and really proves its worth during the morning commute and on rainy days.
Questions About Fares and Payment
Q. Is there a pickup fee?
It depends on the taxi company. When a pickup fee applies, the app displays it; 300 to 400 yen is typical.
Q. What is GO Pay?
GO's in-app payment feature. Register a credit card or d Barai (NTT docomo's carrier payment service) and you can step out of the taxi without paying the driver at all.
Q. Do I earn d Points?
Yes. Pay through GO Pay and you earn d Points (NTT docomo's rewards program), which you can put toward your next ride. Pair it with a d CARD GOLD and the rewards rate climbs even higher.
mf-8s8ycpCommon Problems and Their Fixes
Q. What if no taxi can be found?
When demand spikes in certain areas or time slots, matching can take a while. Try AI Reservation, or wait a little and request again. Moving your pickup point to a main road often improves your chances as well.
Q. What if the driver cannot find my pickup spot?
Use the pickup memo feature to describe a landmark in advance. You can also message the driver directly through the app's chat to sort out the meeting point.
Questions About Accounts and Support
Q. Can I cancel a ride request?
Yes, from the app, as long as the driver has not yet arrived. Canceling after arrival may incur a cancellation fee, and frequent cancellations can count against your account, so request rides deliberately.
Q. What if I leave something behind in the taxi?
Open your ride history in the app, select the relevant trip, and contact support. The lost-item return process is handled inside the app, and immediately after a ride you may be able to reach the driver directly.
Questions About GO Pay and d Points
Q. How do I set up GO Pay?
Go to Settings, then payment methods, and register a credit card or d Barai. Visa, Mastercard, JCB, and American Express are supported. Setup takes 1 to 2 minutes, and GO Pay applies automatically from your next ride.
Q. How do d Points accumulate?
Pay with GO Pay and d Points accrue automatically on every ride. Link your d account from the app's settings screen. The points can go toward future rides or be spent at d Point partner stores.
Q. Can I double-dip points with a d CARD GOLD?
Yes. Register a d CARD GOLD as your GO Pay card and you collect both the GO Pay d Point reward and the card's own points on the same fare. The more you spend on taxis each month, the more this double earning pays off.
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